Welcome to Spun Gold! SGGanesh, 12% off entire order, Minimum purchase of Rs. 3,500.00. Active from today Refund and Shipping Policy – Spun Gold

Refund and Shipping Policy

SHIPPING RATES AND POLICY

DOMESTIC SHIPPING

1. Saris and Apparel
Spun Gold Offers ‘Free Shipping’ on Saris and Apparel for shipping within India, if the order value is greater than Rs. 2500.
A Shipping charge of Rs. 200 is charged for shipping within India, if the order value is less than Rs. 2500.
For certain remote locations in India, some carriers levy an additional surcharge for shipping. In this case a “remote area surcharge” will be payable by the customer. The customer will be informed about such surcharges in advance.

INTERNATIONAL SHIPPING

1. Saris and Apparel
Shipping costs are payable for shipping saris and apparel to locations outside India. Current shipping costs vary from country to country:
SA (9 of 9 provinces) - 1.0 kg Rs. 2,250.00; 2.0 kg Rs. 3,350.00
UK (United Kingdom) - 1.0 kg Rs. 1,750.00; 2.0 kg Rs. 2,050.00
US (+4 countries) - 1.0 kg Rs. 1,500.00; 2.0 kg Rs. 2,450.00

In case your country is not listed here, please contact us and we will inform you re cost.
We ship through the India Post's EMS Speed Post service / Worldnet. In case EMS Speed Post / Worldnet doesn't ship to your country, we’ll inform you of the same and promptly refund your payment.

EXCHANGE POLICY

7 Day Exchange for unstitched garments (saris, stoles or dupattas)*
Exchanges will be accepted only in the case of manufacturing defect or dispatch of incorrect item. Your exchange request should be sent by email to sales@spungold.in within 24 hours of receipt of the package. The product should then be couriered back to Spun Gold within 7 days of receipt of the same. Your garment must be in its original unused condition to be exchanged. The garment should also be sent back in the original packaging with the bills and tags intact. Saris that have the blouse detached, tassles made, fall stitched - either by you or by us for you - CANNOT BE EXCHANGED
*Not Applicable for Blouse Materials. Exchange of Blouse Materials is not possible
Item to be exchanged to be returned to us within 7 days of the date of receipt of goods by customer

1. Please email sales@spungold.in to request an exchange and we will acknowledge your exchange.

2.Shipping
To return your product, you should mail your returned item along with the original packaging material to:
Spun Gold
Shop no 2&4, Sujay Apartments,
18 June Road,
Next to HDFC Bank,
Panjim, Goa - 403001
India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit note, the cost of return shipping and 10% of the billed amount will be deducted from your credit note for both CoD and credit card payments.

3. You can choose an alternate product of the same same, lower or higher value for the product accepted by us as exchange

4. In case the value of the alternate product is higher you will have to pay the difference. If the value is lower, we will issue you a credit note for the balance value.

5. In case you are unable to find an alternate product immediately, we’ll send you a credit note for the value of the item(s) that you exchange. This credit note can be utilized against a future purchase later. This Credit Note will be valid for a period of 90 days from the date of issue

Note:

1.Spun Gold does not allow cancellation of orders. The customer is eligible to exchange the product as per our exchange policy.

2. The buyer will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange.

3. Additional non-returnable items:
- Gift cards
- Some health and personal care items

4. Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

5. Exchanges (if applicable)
- We only replace items if they are defective or damaged.

6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over INR 2,000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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